Frequently Asked Questions

To get in touch with us, you may consider any of the following methods:

No PayPal account?  No problem.  You can easily complete payment checkout using any major Credit Cards without a PayPal account.  PayPal is just a host platform and payment gateway we use for our payment system.

Shipping destinations:

  • We ship worldwide.
  • If your country is not supported by our logistics partners, you will not be able to proceed with payment at checkout.

Shipping times:

  • Once order is placed, please allow up to 7 business days for your order to be processed for shipping preparation.  Do note that shipping time does not include processing time.
  • Shipping time might vary depending on location, shipment method and other factors.  Your parcel will take up to 30 days to arrive for most U.S. orders and up to 45 days for International orders.
  • If your order consists of multiple items, do expect the order to be shipped to you in one or more parcels separately.

Tracking information:

  • Once your order is processed and updated to the courier system, you will receive an email with the tracking number provided.  Please allow 3 to 5 business days for updated tracking to be available.
  • You will be able to track the status of your order here.

Shipping cost:

  • Orders over USD 100 will be eligible for free shipping.
  • Orders under USD 100 will be charged USD 8.95 for shipping to the United States, United Kingdom, Canada and Australia; and USD 10.95 for the rest of the destinations.

We accept all major Credit Cards (VISA, Mastercard, AMEX) and PayPal payments.  You can select your preferred payment method at checkout.  Do note that additional currency conversion / exchange fee may apply if your currency is any other than US dollars (USD).

A tracking number will be provided to you in your shipping confirmation email.  You may track your order using the tracking number here.

You are allowed up to cancel your order and obtain a refund upon order placement or upon receiving the order confirmation email sent by us.  Please notify us of your intention by sending your order cancellation request through email to us at contact@allthingscurated.co.  Once the 24-hour window of time has lapsed, your cancellation request will not be accepted.  Upon approval of your request, we shall process and issue a refund to you within 3 business days.

International taxes might be applied depending on your country's tax policy.  Custom Duties, Taxes whether VAT or GST, Charges or Levies are not included in our product price.  Such duties and fees are defined by the country of import.  Hence, we are unable to provide information on whether you may or may not be charged customs or duty fees.  Custom Duty is calculated as a percentage of the customs value of the goods and will be determined by the local tax authority of the country of import.  The percentage or rate varies depending on the type of goods.  Allthingscurated assumes no responsibility for duties / fees associated with importation, and they shall be the responsibility of the customer.

Your 100% satisfaction is important to us.

  • If you received a product that is damaged or is defective—we would gladly offer a replacement or 100% refund.
  • All goods must be inspected within 48 hours upon collection or delivery.  You should notify and contact us within 48 hours with issues regarding damage or defect.
  • Notification of defects, damage must include details or nature of the quality issue and should include digital photographic evidence.
  • Notification must be made in writing by email to contact@allthingscurated.co.
  • Our customer service team will look into the issues and keep you notified of the status.
  • Allthingscurated will not be responsible for package that is lost, damaged or with missing contents that occurred after delivery to the shipping address by the carrier or postal service.  Customers are advised to consider having their package shipped to their office, or to a store/post office for pick up if no one is available at home to receive the package.  Alternatively, customer may consider making arrangement directly with the local post office or courier to reschedule the delivery at a time convenient to them.
  • For more details, please refer to our Refund Policy.