Frequently Asked Questions

To get in touch with us, you may consider any of the following methods:

No PayPal account?  No problem.  You can easily complete payment checkout using any major Credit Cards without a PayPal account.  PayPal is just a host platform and payment gateway we use for our payment system.

Shipping destinations:

  • We ship worldwide.
  • If your country is not supported by our logistics partners, you will not be able to proceed with payment at checkout.

Shipping times:

  • Once order is placed, please allow up to 7 business days for your order to be processed for shipping preparation.  Do note that shipping time does not include processing time.
  • Shipping time might vary depending on location, shipment method and other factors.  Your parcel will take up to 30 days to arrive for most U.S. orders and up to 45 days for International orders.
  • If your order consists of multiple items, do expect the order to be shipped to you in one or more parcels separately.
  • Due to increased order volumes and supply chain issues, please expect up to 2 weeks of delay in fulfillment for orders placed from 21 January 2025.

Delays and longer shipping times:

  • We endeavor to have your order delivered to you as soon as possible, however, unexpected shipping challenges such as customs delays, postal delays, bad weather, festive holidays or any unforseen events which may affect delivery—Allthingscurated shall not be responsible for delays that are beyond our control.
  • Any unexpected event that should occur, please allow for 2 to 3 weeks in addition to standard shipping time for your parcel to be delivered to you.
  • We would therefore, advise all our customers to place their order early for special occasion, so that the order or gifts have the best chance of arriving in time.

Tracking information:

  • Once your order is processed and updated to the courier system, you will receive an email with the tracking number provided.  Please allow 3 to 5 business days for updated tracking to be available.
  • You will be able to track the status of your order here.

Shipping cost:

  • Orders over USD100 will be eligible for free shipping.
  • Orders under USD100 will be charged USD8.95 for shipping to the United States, United Kingdom, Canada and Australia; and USD10.95 for the rest of the destinations.

We accept all major Credit Cards (VISA, Mastercard, AMEX) and PayPal payments.  You can select your preferred payment method at checkout.  Do note that additional currency conversion / exchange fee may apply if your currency is any other than US dollars (USD).

A tracking number will be provided to you in your shipping confirmation email.  You may track your order using the tracking number here.

We allow our customers to cancel their order and obtain a refund from us once the order has been placed and the order confirmation email has been sent by us.  Customers should notify and express their intention for cancellation within 24 hours once the order is placed, by sending an email to us at contact@allthingscurated.co for such request.  Our Customer Service team will review the cancellation request and upon approval, we will process and issue a refund to the customer within 3 business days.  Unfortunately, if the request is not made officially to us within the 24-hour window of time, we are unable to accept your cancellation request once the time has lapsed.

International taxes might be applied depending on your country's tax policy.  Custom Duties, Taxes whether VAT or GST, Charges or Levies are not included in our product price.  Such duties and fees are defined by the country of import.  Hence, we are unable to provide information on whether you may or may not be charged customs or duty fees.  Custom Duty is calculated as a percentage of the customs value of the goods and will be determined by the local tax authority of the country of import.  The percentage or rate varies depending on the type of goods.  Allthingscurated assumes no responsibility for duties / fees associated with importation, and they shall be the responsibility of the customer.

Your 100% satisfaction is important to us.

  • If you received a product that is damaged or is defective—we would gladly offer a replacement or 100% refund.
  • All goods must be inspected within 48 hours upon collection or delivery.  You should notify and contact us within 48 hours with issues regarding damage or defect.
  • Notification of defects, damage must include details or nature of the quality issue and should include digital photographic evidence.
  • Notification must be made in writing by email to contact@allthingscurated.co.
  • Our customer service team will look into the issues and keep you notified of the status.
  • Allthingscurated will not be responsible for package that is lost, damaged or with missing contents that occurred after delivery to the shipping address by the carrier or postal service.  Customers are advised to consider having their package shipped to their office, or to a store/post office for pick up if no one is available at home to receive the package.  Alternatively, customer may consider making arrangement directly with the local post office or courier to reschedule the delivery at a time convenient to them.
  • For more details, please refer to our Refund Policy.